Delivery Policy

Where can we deliver the package to?

We can ship to most countries in the world. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

Delivery Time

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day means Monday to Friday, except holidays.

The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Sales tax is charged according to the province or territory to which the item is shipped.

Since the actual delivery of your order can be impacted by many events beyond Yamanelectronics’s control. We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Yamanelectronics cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

There may be occasions when Yamanelectronics confirms your order but subsequently learns that it cannot be supplied to you. In the event Yamanelectronics cannot supply a product you ordered in a timely fashion, Yamanelectronics will contact customers and offer to cancel the order and refund the purchase cost in full.

We try to make the delivery process as simple as possible and it is able to send your order either to your home or to your workplace.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday and the 11/11 event please allow extra delivery time.

Customers are responsible for providing complete and accurate shipping addresses. Yamanelectronics cannot make changes to your shipping address once a package has been shipped, and Yamanelectronics is not liable for packages lost due to incomplete or inaccurate addresses.

Yamanelectronics cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. Yamanelectronics can neither be held responsible for any import tax that may occur and it is the customers’ sole responsibility to pay this fee if any.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as “delivered” by shipping companies are considered delivered. Yamanelectronics cannot be made liable for non-delivery in this case.

If the address to which the package is sent to and other contact information is the correct address and contact information as provided by the customer, Yamanelectronics cannot be held liable if a package is returned.

Whatever the customer orders are what will be shipped. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.

All non-receipt of orders must be reported within 3 months from the date the item is shipped to you.  After this time We will no longer be able to investigate and no compensation will be offered.

If you have any questions about the delivery and shipment or your order, please contact us.

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