TERMS AND CONDITIONS
These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the website https://www.yamanelectronics.com/ (the “Website”).
Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as “you”, “customer”, “user” or “buyer”) acknowledge and agree to accept these Terms and Conditions.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, We reserve the right to suspend accounts without further notice.
In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries, the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Yamanelectronics will not be held responsible and will not offer any compensation in such cases.
Yamanelectronics will always comply with the law, and We kindly remind users to do the same. As importers, the customers are responsible to comply with all laws and regulations in their own countries.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Yamanelectronics will not accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. Likewise, customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon the supply of goods.
Given the popularity and/or supply constraints of some of the products offered on the Website, Yamanelectronics may have to limit the number of products available for purchase. Yamanelectronics reserves the right to change quantities available for purchase at any time, even after you place an order.
Following order dispatch, transportation is the sole responsibility of a third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; therefore all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at anytime prior to shipping. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded.
Shipping and Delivery
Since the actual delivery of your order can be impacted by many events beyond Yamanelectronics’s control We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Yamanelectronics cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
There may be occasions when Yamanelectronics confirms your order but subsequently learns that it cannot be supplied to you. In the event Yamanelectronics cannot supply a product you ordered in a timely fashion, Yamanelectronics will contact customers and offer to cancel the order and refund the purchase cost in full.
We try to make the delivery process as simple as possible and it is able to send your order either to your home or to your workplace.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday and the 11/11 event please allow extra delivery time.
Customers are responsible for providing complete and accurate shipping addresses. Yamanelectronics cannot make changes to your shipping address once a package has been shipped, and Yamanelectronics is not liable for packages lost due to incomplete or inaccurate addresses.
Yamanelectronics cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. Yamanelectronics can neither be held responsible for any import tax that may occur and it is the customers’ sole responsibility to pay this fee if any.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
All orders reported as “delivered” by shipping companies are considered delivered. Yamanelectronics cannot be made liable of non-delivery in this case.
If the address to which the package is sent to and other contact information are the correct address and contact information as provided by the customer, Yamanelectronics cannot be held liable if a package is returned.
Whatever the customer orders are what will be shipped. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.
All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. After this time We will no longer be able to investigate and no compensation will be offered.
Exchange and Returns
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 45 days for a refund (“money back guarantee”). Returns will take approximately 5-15 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards and gifts, plus all accessories and documents provided by the manufacturer and Yamanelectronics.
You must first contact us before sending any item back. Any product returned without contacting us first will not be refunded.
Shipping back to Yamanelectronics is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
By default, the refund amount cannot exceed the original order amount paid to Yamanelectronics. Yamanelectronics is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Yamanelectronics.
Discounted products (coupon used) cannot be returned in any case. No refunds or replacements will be made.
While we try in good faith to be as accurate as possible, we do not warrant those product descriptions or other content is accurate, complete, reliable, or error-free. From time to time there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax, and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
Although Yamanelectronics will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or Yamanelectronics may, for example, include any of the following:
Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
Excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
Yamanelectronics reserves the right to no longer accepts orders from the customer in the future without further notice.
Conditions Of Use
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads, and software are all owned by Yamanelectronics and are protected by international copyright laws.
Logos, icons, graphics and Website names are trademarks registered by Yamanelectronics. All the registered and unregistered trademarks shall not be used by you or any third party for any business purposes other than in connection with Yamanelectronics.
License and Site Access
Yamanelectronics grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Yamanelectronics.